Training Services: Frequently Asked Questions

Who teaches your courses?
Do you offer certification programs?
What do you mean by small class size?
Do you offer courses outside of Calgary?
Do you have special rates for group training?
How much does it cost to give a course at our location?
Do you offer additional support when we take one of your courses?
How do I get help with the online course I am taking through Inet-Toolbox?
Can I get a tutor instead of taking a course?
Can we book someone from your team to speak at an event?
What kind of computers are in your training centre?
Do you have any courses for Macintosh computers?
How does the Toolbox Buddy Program work?
Why are there only two months of training schedules posted online?
I need more notice to apply for funding. Can I get a list of what is coming up before it goes online?

Who teaches your courses?

We have a number of specialists who teach with Inet-Toolbox. Some are certified teachers, some are professional librarians, some are certified technicians, some are simply specialists in their field who are also good teachers. Our goal is to make sure the instructor you have for your course can provide you not only with information about the software or hardware in use, but also the pragmatic aspects of actually using it in real-life work situations. Visit the instructor profiles on the About Inet-Toolbox page to see the expertise of our instructors.

Do you offer certification programs?

No. Inet-Toolbox maintains focus on practical day-to-day use of technology. Our courses are for those who are working in a variety of environments but who want to more effectively use the technology tools in their daily work. However, some of the workshops offered by Inet-Toolbox use vendor approved, certification level courseware, meeting the needs of those who want more extensive coverage of specific software.

What do you mean by small class sizes?

We limit our classroom registrations to a maximum of ten students. This ensures learners have ample access to help from our instructors during their course and provides a high quality learning environment. Courses booked outside of the Inet-Toolbox classrooms may have a higher number of students, but we also may send additional instructors to maintain an effective student-to-instructor ratio for learning.

Do you offer courses outside of Calgary?

Yes. Inet-Toolbox travels throughout Alberta. Visit our Registration and Booking Information page for additional details or contact our office directly. We also offer a great selection of self-directed learning options through the Internet or on CD-ROM that might be helpful to those outside of the Calgary area.

Visit our eLearning page for details.

Do you have special rates for group training?

Yes. We offer exceptional value for group training and professional development days. Visit our Onsite Training Packages page for details or contact our office directly.

Do you offer additional support when we take one of your courses?

Yes. All of our courses come with one month of free email support covering the content taken during the course. Some of our courses also include 90 days access to online tutorials for reviewing course content.

How do I get help with the online course I am taking through Inet-Toolbox?

If you are having trouble with your web-based online course, you can contact Inet-Toolbox for assistance. Technical support is available through our eLearning partners by phone, fax, or email.

Can I get a tutor instead of taking a course?

Yes. Our instructors are available for individualized tutoring on a wide variety of computer topics for PC or Macintosh systems.

How much does it cost to give a course at our location?

The price will vary depending on the course you have selected, how many participants you expect to have, what course materials you require, and where you are located. Please contact our office as we are happy to provide you with a no obligation quote.

Can we book someone from your team to speak at an event?

Yes. We have an amazing array of expertise in our group and the members of our team often present at conferences and special events. To book one of our team as a speaker, please contact our office with the theme of your event, the topic you are interested in, and the logistics of your event (dates, location, expected numbers, etc.) to begin organizing the best speaker to meet your needs.

What kind of computers are in your training centre?

At this time we have Intel systems with 17" LCD monitors running Windows XP. Our lab also has some Macintosh systems running OSX for Mac classes. All our computers are equipped with CD/DVD burners and front USB ports for your memory sticks in case you wish to take your student work home after class. We upgrade our systems approximately every two years to ensure you will always be using a current computer. You can also arrange to bring your laptop to your course instead, but you must make arrangements prior to the course to ensure you have any necessary student files.

Do you have courses for Macintosh computers?

Yes. We provide a number of courses specific to Macintosh systems. We allow students to bring their own Macs, or they may use one of the Macintosh machines in our classroom. Many of our courses are cross platform so the content applies to Macintosh or PC systems.

How does the Toolbox Buddy Program work?

The Toolbox Buddy Program is a special discount program that allows a friend or colleague to attend the same session with you for a substantial discount off the regular price. Please visit the Discounts page for additional details on this or one of our other discount programs.

Why are there only two months of training schedules posted online?

Our schedules are built based on demand. That means that if you want a course but it isn't listed in the schedules or isn't offered at a convenient time, you can contact us and request that the course be added to an upcoming calendar. This allows you to create the schedules that work for you and your colleagues instead of being tied to ours!

I need more notice to apply for funding. Can I get a list of what is coming up before it goes online?

Contact us and ask for the course you want. Since we build our calendars based on your requests, you are able to book classes and dates any time you wish. This enables you to pick the course, pick the date and time, and apply for your funding as far in advance as you require. You can also join our notification list and receive early notice of upcoming courses.